’Hello $FirstName’ - marketing experts discussing the topic of personalization
Ready to learn about personalization in marketing? Where first season was based on the book ’Hello $FirstName - Profiting from Personalization’ - Season 2 takes it further to explore the Content Crisis of Personalization - and the roles that the Content Layer (hint: a parallel to the Data Layer but with... well Content) and GenAI play in truly making personalization scale. The book is available in print and kindle and can be bought here: https://amzn.eu/d/7con9Ex (or your local .com, .co.uk, .se amazon...) A written abstract of the book can be downloaded here: https://agillic.com/free-ebook-hello-firstname/ All models and illustrations from the book can be downloaded here: https://www.omnichannelinstitute.com/resources?lang=en
Episodes

Wednesday Sep 13, 2023
Wednesday Sep 13, 2023
In this week's episode of the Hello FirstName podcast I'll be discussing 'The Problem of Personalization' with the CCO from Roskilde Festival, previous CMO of Tivoli and CMO of the year in Denmark, Michala Svane.
You can expect the following:
You can expect us discussing the following:
The three ways of working with personalization
The confusion on the topic
Which personalized campaigns that Michala is most proud of
Which marketing automation she is most proud of
Which on-site personalization she is most proud of
We discuss the scepticism towards personalization
When personalization isn't a good idea
Michala's personal favorite example of personalization
Watch the full Episode with video on Youtube here.
The full book is available in print and kindle and can be bought here.
(or your local amazon...)
An abstract of the book can be downloaded here.
All models and illustrations from the book can be downloaded here.

Wednesday Sep 06, 2023
Wednesday Sep 06, 2023
This episode of the Hello FirstName podcast consists of an audio book chapter.
CHAPTER 2: THE PROBLEM OF PERSONALIZATION
Three branches of marketers
Is personalization worth it?
The branding sceptics
The need for a clear definition
The full book is available in print and kindle and can be bought here.
(or your local amazon...)
An abstract of the book can be downloaded here.
All models and illustrations from the book can be downloaded here.

Tuesday Aug 29, 2023
Tuesday Aug 29, 2023
In this week's episode of the Hello FirstName podcast I'll be discussing 'The Hype of Personalization' with thought leader and fellow author David Mannheim.
You can expect the following:
We discuss what consumers actually expect
Where the personalization hype comes from
The Gartner hype cycle
Whether the hype is real
If personalization creates Money or CX
The branding skeptics and the bashers
The maturity of personalization technology
Generative AI
Watch the full Episode with video on Youtube here.
The full book is available in print and kindle and can be bought here.
(or your local amazon...)
An abstract of the book can be downloaded here.
All models and illustrations from the book can be downloaded here.

Wednesday Aug 23, 2023
Wednesday Aug 23, 2023
This episode of the Hello FirstName podcast consists of an audio book chapter.
CHAPTER 1: THE HYPE OF PERSONALIZATION
Consumers expect personalization – and brands had better deliver
The tech hype of personalization
Has personalization technology become mature?
The full book is available in print and kindle and can be bought here.
(or your local amazon...)
An abstract of the book can be downloaded here.
All models and illustrations from the book can be downloaded here.

Wednesday Aug 23, 2023
Wednesday Aug 23, 2023
In this Episode, Rasmus Houlind gives an introduction to the podcast series and concludes with the Introduction from the book 'Hello $Firstname' and sets the listener on the path to learning all about personalization and how to create value for both company and customers.
The full book is available in print and kindle and can be bought here.
(or your local amazon...)
An abstract of the book can be downloaded here.
All models and illustrations from the book can be downloaded here.

The Bowtie of Personalization
This podcast is based on the book 'Hello $FirstName' by authors Rasmus Houlind and Frans Riemersma.
Episodes will consist in turn of audio chapters from the book and subsequently discussions of the topic with experts and practitioners.
All models used in the book are available for download and free to use. Go to: www.omnichannelinstitute.com/resources?lang=en
A written abstract can be downloaded here: www.agillic.com/free-ebook-hello-firstname/